So my wife hands me some new crackers she wants me to try. They are good. I look at the box to learn more. It's a snappy package, neat logo called North Woods or something, claiming all natural indgredients. It's exactly the kind of thing I want to buy as a consumer. I'd be even more thrilled if they were made locally, but I'll settle for some elves in the North Woods.
A little more investiagation tells me who made them. Frito-Lay, Plano, Texas.
Up until now, marketing has been about fulfilling an image. And we were buying. The game has changed. More on this to come...
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